Enrollment Partners provides real-time response to your schools chat during defined hours of operation to your website visitors who engage with your site’s live chat feature. Our trained personnel can answer general questions, collect specific questions and guide user to the right area for clarification.
The Process:
We work with you to define the process, once defined we take over the operation of your live chat during the business hours you have assigned to us. By utilizing your chat functionality all conversations and dialog are recorded for compliance purposes. We also can assist prospective students, gather inquiries and help take people through the online application if available. With the ability to transition from chat to a telephone conversation we have experienced great success in identifying and qualifying potential applicants.
Why schools utilize Live Chat Management Service:
- Want to be more responsive to website visitors
- Want to capture passive prospects
- Want to gauge audience interest and website usability
- Want to provide customer service to students
